Faqs
  • Shipping
  • Products
  • Offers and discount codes
  • Account and registration

Shipping

Where is my order?

Once your order has been sent, you will receive an email where you will find the tracking number and a link to the carrier’s website. In it you will be able to see all the details of your shipment.

How long does it take to ship my order?

All orders are processed within 24 hours.

Who delivers my order?

We work with the best couriers in the market to ensure that your order arrives as soon as possible.

Can I return my order?

Orders can only be returned for products that have not been opened and are in good condition.

Products

Can men use your products?

Of course! All of our products are unisex and their gentle fragrances make them perfect for females and males alike.

Are they vegan?

You can find this information on each product page.

Do they have any contraindications?

No, all our products are made with natural ingredients and we do not use chemical perfumes, so they do not cause allergies or irritations.

When does my product expire?

Each product is individually labelled and you can find its expiry date on it.

Offers and discount codes

I have a discount code, how do I use it?

You can use your voucher by shopping as usual and once you’re in the trolley, you can use your discount code/voucher. Don’t forget to hit Apply before you check out!

How do I buy a gift card?

You can buy a gift card in our section Gift Card. You will only need the name of the person who you want to gift, his/her email address and the message you want to send.
You can then add it to your cart and continue shopping or proceed to check out.

How do I use a gift card?

Congratulations, someone has gifted you something very special!

To use your gift card you’ll need to register in our website if you’re not already registered. You can also log in to your account in My Account if you’re already registered.

Once you’re in your account panel, click on Gift cards, type your gift card code and press Submit.

You can also shop as usual and once you’re done, go to the shopping cart. Inside the cart you’ll be able to select the option Have a gift card? and enter your code.

 

Account and registration

How do I register for Mediterranean Spirit?

You can register in My Account or by clicking on the little man in the navigation menu at the top. All you will need is a valid email address to register. You will then be automatically logged in to the main panel where you can change your password, add or modify shipping and billing addresses and personal information.

I don't remember my password

Don’t worry! If you don’tremember your password, you can use the forgot my password option to reset it.

All you’ll need is the email address or username you used to register in our website.

I don't remember the email account I registered with

If you can’t remember the email address you’re registered with, you can use your username.

If you don’t remember either of them, contact us at info@mediterraneanspirit.es and we’ll try to help you as soon as we can. For safety reasons, it’s possible that we ask some questions related to the account, but we will never ask for your password!

 

How do I delete my account?

Are you sure you want to delete your account? We’re really sorry to hear that and we’d love to know why you’re not interested in our website anymore.

Send us an email to info@mediterraneanspirit.es and we will delete your account from our database. For safety reasons, it’s possible that we ask some questions related to the account, but we will never ask for your password!

 

 

How do I change or delete an address?

You can change or delete shipping and billing addresses in My Account

What is the newsletter for?

In the newsletter you will find the latest news about Mediterranean Spirit, our latest launches and promotions. Don’t hesitate to subscribe!

How do I subscribe to the newsletter?

It’s very easy! You only have to navigate to the bottom of any of our pages, enter your email address, read and accept our privacy policy and click on Subscribe.

Also, with your subscription to our newsletter, you’ll get a 10% discount voucher for your first shop! 😁🎉🎊

How do I unsubscribe from the newsletter?

It’s a shame that you don’t want to receive updates on our latest products and offers. But if you want to unsubscribe from our newsletter, you can do it in two different ways. The first one is by clicking on Unsubscribe on the footer of the newsletter that you receive via email.
The second one is by contacting us at info@mediterraneanspirit.es or through the contact form in our Contact us page. Make sure you provide us with the email address which you wish to unsubscribe.